I.
Delivery
Delivery is complimentary across the contiguous United States. Pieces travel by parcel carrier or standard freight, depending on their size. Curbside delivery brings your piece to the front of your home; it does not include carrying the piece inside or up stairs.
Most pieces arrive within 7 to 14 days, depending on your location and local conditions. You will receive tracking details as soon as your piece is on its way. Most pieces arrive assembled; any piece that requires assembly is noted on its page.
White glove delivery, placed inside and assembled, is available for select pieces in select areas for an additional charge. Write to studio@faroutfab.com for specifics. We do not deliver internationally at this time, but we are glad to deliver to a U.S. port of your choosing for your own logistics provider.
II.
Returns
Returns are accepted within 30 days of delivery. Pieces must be unused, undamaged and in their original packaging, exactly as they were received.
Every return begins with a Return Authorization. Write to studio@faroutfab.com with your order number before sending anything back; pieces returned without authorization cannot be accepted. Return shipping is the responsibility of the buyer, and a 15% restocking fee applies to every return. To exchange a piece, return it under these terms and place a new order.
III.
Cancellations and refunds
Orders cancelled within 24 hours of placement receive a full refund. After 24 hours, an order enters processing and is subject to the return terms above.
Once a return has been received and inspected, approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post the refund.
IV.
Damage and defects
Every piece is inspected and professionally packaged before it leaves us. Please examine the packaging at delivery. If it shows significant damage, refuse the shipment with the carrier and write to us immediately.
If you discover damage after accepting delivery, or believe a piece has a manufacturing defect, write to studio@faroutfab.com within 48 hours with photographs. We will resolve it promptly with a replacement, repair or refund.
V.
The nature of the work
Many pieces in the archive are handcrafted with intentionally raw, distressed finishes. Oxidation, distressed texture, natural variation in wood grain and air bubbles in cast glass are part of their character, not defects. No two pieces are identical. Dimensions are approximate and may vary by up to 3 inches.
VI.
Warranty
Every piece carries a one-year limited warranty. For warranty service, write to studio@faroutfab.com. Our Material Care and Maintenance Guide will help each piece age as it should.