Payments

What methods of payment do you accept?
We accept the following credit cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB cards. In addition to credit cards, we also accept Paypal and Apple Pay.

Do you accept personal checks as payment?
We do not accept personal checks for payment except in commercial transactions with a signed sales agreement.

How long do refunds take?
Refunds generally take anywhere between 3 - 10 business days to reach your account. Please check with your bank for their specific policies.

Do you offer financing?
Yes. Simply select Shop Pay at checkout and select the option that best fits your needs.

Can I make partial payments?
Yes. Your purchase can be split into 4 equal card payments with Shop Pay. This option will be available at checkout.

Returns

How many days do I have to return an item?
We accept returns within 30 days of purchase for a full refund to the original method of payment. Please note that you are responsible for the return shipping costs. You can either make your own return shipping arrangements or we can make the arrangements for you and deduct the return shipping costs from the refund amount.

How do I initiate merchandise return?
Contact us as service@faroutfab.com and we will guide you through the process.

What is the address that I should ship the returned merchandise?
Our products ship from different warehouses across the United States. We will provide the specific information to you at the time of your refund request.

I paid extra for white-glove delivery but now I want to return the merchandise. Is the white-glove delivery charge refundable?
Unfortunately white glove delivery charges are non refundable.

Are there any items that are not returnable?
All of our products are returnable with the exception of any custom made pieces or close-outs that are clearly marked "final-sale".

Shipping

How long will it take to receive my order?
Most orders arrive within 7-14 business days. This timeframe may vary based on your location and shipping method.

Are shipping costs really free?
Yes. We offer complimentary shipping via UPS, FedEx, DHL, and USPS as well as curb-side freight delivery. The only time you pay shipping is for returned items.

What exactly is curb-side delivery?
Curb-side delivery is via freight truck to your front door. Please note for apartment buildings, curb-side delivery is to the front of the building, not inside.

Do you offer white-glove delivery?
Yes. Please contact us for a delivery quote.

My housing complex requires a certificate of insurance for deliveries. Can you provide this?
Yes. Please email us your order number and the specific insurance requirements for the complex.
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