Frequently asked questions
What to expect, from acquisition to arrival. For anything not answered here, write to studio@faroutfab.com.
Delivery
What does delivery cost?
Delivery is complimentary across the contiguous United States. Pieces arrive by standard freight, curbside.
When will my piece arrive?
Most pieces arrive within 7 to 14 days. You will receive tracking details as soon as your piece is on its way.
What does curbside delivery include?
Curbside delivery brings your piece to the front of your home. It does not include carrying the piece inside or up stairs.
Does my piece arrive assembled?
Most pieces arrive assembled. If a piece requires assembly, it will be noted on its page.
Do you offer white glove delivery?
White glove delivery is available for select pieces in select areas. Write to studio@faroutfab.com for specifics.
Do you deliver internationally?
Not at this time. We are glad to deliver to a U.S. port of your choosing, where your own logistics provider can complete the journey.
Orders
Is my piece in stock?
Every piece in the archive is in stock unless otherwise noted on its page.
Can I change or cancel my order?
Yes, within 24 hours of placing it, for a full refund. Write to studio@faroutfab.com. After 24 hours your order enters processing and changes may no longer be possible.
Are prices ever reduced?
No. Our prices are fixed and fair, all year. You will never find a piece in the archive for less tomorrow.
Can I pay over time?
Eligible orders can be paid in installments, offered at checkout.
Is my payment secure?
Yes. Every payment is processed through Shopify's secure checkout.
Can I learn more about a piece before acquiring it?
Of course. Use [ INQUIRE ABOUT THIS PIECE ] on any piece, or write to studio@faroutfab.com with your questions on materials, dimensions or finish.
Are the photographs true to color?
We take great care to represent every piece faithfully. Screens vary, however, and color, finish and texture may appear slightly different in person.
Can I order a piece in a different finish or size?
No. Each piece is offered exactly as presented in the archive.
Can I see a piece in person?
Not at this time. For additional photographs or details, write to studio@faroutfab.com.
Do you work with interior designers and trade clients?
Yes. Please write to studio@faroutfab.com.
Returns
What is your return policy?
Returns are accepted within 30 days of delivery for pieces that are unused, undamaged and in their original packaging. Each return requires a Return Authorization from studio@faroutfab.com. Return shipping is the responsibility of the buyer, and a 15% restocking fee applies. Please refer to our full refund policy for details.
What if my piece arrives damaged?
Please write to studio@faroutfab.com within 48 hours of delivery. We will resolve it promptly with a replacement, repair or refund.
Care and warranty
How do I care for my piece?
Our Material Care and Maintenance Guide covers each material in the archive.
Is there a warranty?
Yes. Every piece carries a one-year limited warranty. For warranty service, write to studio@faroutfab.com.