Your satisfaction is our priority. If, for any reason, you are not completely satisfied with your purchase, we are happy to offer a refund within 30 days of the original purchase date, subject to a 15% restocking fee. To initiate a return, please contact us for a Return Authorization before sending the items back.
For a successful return, kindly ensure that the items are unused and in their original condition, just as they were received. The cost of return shipping will be at your own expense.
In the event that you decide to cancel your order within 24 hours of placing it, we will gladly issue a full refund.
We value your trust and aim to make the return process as smooth as possible. If you have any questions or need further assistance, feel free to reach out to us. Your satisfaction is our commitment at Faroutfab.com.
Should you identify any defects in our products, please promptly get in touch with us and provide accompanying photos of the identified defect. Following a thorough examination of your claim, we will promptly communicate our findings. In the event that the item is confirmed to be defective, we will take appropriate action, offering either a replacement shipment or a full refund.
It's important to note that many of our pieces are meticulously handcrafted, intentionally designed to exude a distressed aesthetic. This distressed look may encompass features such as rusting, paint chipping, an unfinished appearance, cracks, and air bubbles in the glass. Given the nature of handcrafted items, each piece is unique, and no two are identical. Additionally, please be aware that dimensions are approximate and may exhibit slight variations of up to 3 inches. We appreciate your understanding and are committed to addressing any concerns regarding defects promptly and effectively.
We take utmost care in ensuring the quality of our products. Prior to shipping, each item undergoes thorough inspection for damages, followed by meticulous and professional packaging. However, in the rare event that you notice any damage or signs of wear on the packaging upon delivery, we kindly ask you to refuse the shipment and promptly reach out to us.
If, after signing for your purchase, you discover damage to the item, please contact us immediately. Timeliness is crucial when filing a shipping claim, and any delay may impact the processing of your claim. We urge you to report any damages promptly to facilitate a swift resolution. Your satisfaction and the safe delivery of your Faroutfab.com purchase are our top priorities.